Product Implementation

Product Set-up and integration

Mere hardware and software put together does not produce a usable solution; actual system setup involves lot of non-technical, functional expertise so as to make the system work effectively. It involves understanding the existing work-flow, business rules/logic for various operations, process mapping, data set-up and migration, actual implementation and stabilization. The same is complimented with hands-on training to the users along with comprehensive documentation. With the huge experience of 150+ implementations in the organizations of varied size and type, we assure a steady journey smooth and perfect migration to our system.

Product Support (AMC)

AMC is the bond from us to offer assured, quality service and time-bound-support to our clients on high priority. AMC offers benefits like committed response to the issues faced by clients including onsite visit in stipulated time, software upgrades, and feature enhancements. We have a seasoned dedicated team that is assigned for all kind of maintenance activities. This team is experienced to handle and resolve all practical difficulties for our products.

Customization

Our products take in to consideration the holistic view of enterprise needs. However, a specific client may require alteration in the box-packed software so as to meet his off-the-beat needs which are unique due to nature of business, organization needs or other factors. Addressing such client requirements is an integral part of our solutioning mindset. We go beyond our DNA of a typical product company to ensure all the needs of client are taken care and a proper solution is delivered to them. Customizations typically includes additional reports, building interfaces, modifications to existing workflow/screens as well as building additional functionality modules which form integral part of the solution.

Training

Product typically brings a transformation in an organization in terms of the business operations or workflows. The change management plays a critical part and is the key success factor in implementation of a product. Users are the key players who need to participate actively in the change transformation, need to understand the revised way of operations and imbibe the change. Training plays a key role in making the change successful.

While training is carried out after every product set-up, we do undertake – repeat training sessions either for the same staff with more vigor or with other branches, educating newer locations or departments which get enrolled into the product scope, Product upgrade training as well as hand holding to provide thorough mentoring to the users.

Project Services

  • Turnkey Projects
  • End to End Solutions
  • Chartered Product Development
  • Co Sourcing
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Testimonials

"We have been using eMpower for last 2.5 years.It's very user friendly tailor made software which takes care of most of our attendance related activities. We really appreciate the "after sales support" from SEED automation team who are serving us since last 2.5 years...

Head - Administration,Fundtech India Ltd.

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